OCC In-Person Mystery Shopper Survey

Welcome to the Mystery Shopper On Campus Evaluation with Orange Coast College (OCC). For this project, you are a potential student for the spring 2020 semester at OCC. Please drive to the OCC campus, and utilizing the questions below, evaluate the on-campus experience. . You are going to the Norman Watson Hall – the “Enrollment Center” building – asking for information regarding the registration process and requirements for enrolling at OCC.

Do not inform anyone that you are doing a mystery shop. Anyone you encounter during this process should be under the impression that you are considering enrolling at OCC for the spring 2020 semester. Please only evaluate your experience TODAY. Do not use information from any previous experiences with Orange Coast College.

During this evaluation we are looking for specific behaviors that you observed. How did this experience make you feel; and why do you feel the way you do about this experience (whether positive or negative).

Please do not ask anyone for directions to parking or the building. If someone asks if you need assistance, you may interact with them, and then rate that experience in the “other” employee question. Do not allow anyone to take you to the building – you are evaluating the campus signage and way finding information, not an individual interaction while walking through the campus.

Please note questions 13, 34 and 35 require you to enter the amount of time that part of the evaluation takes.

The hours Watson Hall is open for enrollment info are:

Monday: 2 PM – 5 PM

Tuesday: 12 PM – 5 PM

Wednesday: 9 AM – 6 PM

Thursday: 9 AM – 1 PM

Friday: 9 AM – 12 PM

Begin Questionnaire

Rating

Please rate the following on a scale of 1 to 5, using these equivalents - 1 is poor; 2 is needs improvement; 3 is average/ok; 4 is good; 5 is excellent.

Mystery Shop Information

Mystery Shop Agreement

I understand and agree that I am an independent contractor for this Mystery Shop evaluation. I certify that I am not an employee of Seyfmark or Orange Coast College. I understand that I am not eligible to perform this evaluation if I or any member of my immediate family is, or has been, employed by Orange Coast College within the past 12 months. I understand and agree that all information relative to this evaluation is strictly confidential. I certify that I will not share with anyone my participation, nor any information gained through this evaluation. I certify that I personally visited Orange Coast College on the date listed above and performed the above evaluation.

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